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How do I receive a refund for Shein’s taxed products?

See how to request a refund for your products on Shein without any headaches! And even discover how to avoid being taxed with just a few simple actions!

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Buy at Shein risk-free! Know your rights and find out how to request a refund if you are charged!

Did you make a purchase on Shein and were taxed? Learn how to request a refund at Shein so you don't get hurt! Next, you will answer your questions about how to know if I was taxed on Shein and how to request a refund.

Chinese e-commerce Shein has been winning over the Brazilian public for a long time thanks to its affordable prices and incredible variety of products!

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Shein

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Get a refund on your Shein purchases!

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But, the more you spend, the greater the risk of being taxed, right? Don't worry, we've put together recent tips so you can get your money back! See below!

My order at Shein was taxed, what now? See how to request a refund!

Shein is one of the most used e-commerces today due to its wide variety of products. On the platform you can find all types of clothing, accessories and even home and pet products!

What draws the most attention on the platform is the possibility of purchasing trendy products at a much more affordable price! Furthermore, the company is safe.

However, anyone who buys in quantity at Shein knows that it is possible to be taxed, causing the buyer to even pay an amount equal to or greater than the purchase price when taxed!

Therefore, we have separated the main doubts that may arise regarding how to buy from Shein without being taxed and also how to get a refund.

How do I know if I was taxed on Shein?

To find out if your purchase at Shein was taxed, you need to be careful! First, pay attention to the delivery time! If it is long past the date, it may be a sign that your order is being held up at customs.

Also, keep an eye on the order tracking, if it appears to you that the package is going through the customs clearance process, it is likely that it has been taxed.

Visit the post office or customs website, as through them you can check if there is a package held in your name at customs.

Check your email or mailbox, as in certain circumstances you may receive a product withdrawal notification with information on the fee to be paid.

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Application

Shein

android iOS

Get a refund on your Shein purchases!

You will be redirected to another website

How do I request a refund on Shein?

In principle, it is possible to get a refund from Shein just by following the steps below:

  • First, contact Shein via the platform's support email ([email protected]), and then inform the situation in the body of the message and attach supporting documents such as proof of tax payment and receipt customs retention.
  • Then check the refund policy, which in the case of Shein is 50% of the fee amount.
  • Keep all documents that prove your request, to facilitate the refund process, which must be done after receiving the purchase. 
  • After requesting the refund, it is paid directly to the Shein wallet, or to the original payment method with deposit into a bank account, within 2 to 15 business days.

How to buy from Shein and not be taxed?

After the changes in import rules, many doubts arose regarding how to buy from Shein without being taxed. Therefore, it is always important to keep values below the limit.

In other words, in the case of Brazil, purchases must be below the established limit of US$50 (around 250 reais).

Additionally, some shipping options may increase your chances of being charged, so opt for standard shipping rather than express services.

card

Application

Shein

android iOS

Get a refund on your Shein purchases!

You will be redirected to another website

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About the author  /  Mariela Pereira do Nascimento

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